Refund and Cancellation Policy
JewellPlus - Last updated: 2/16/2026
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
- •Cancellations will only be considered if the request is made 48 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
- •Jewellplus does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
We offer refund / exchange within first 15 days from the date of your purchase. If 15 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind.
Eligibility for Return/Exchange:
- (i)The purchased item should be unused and in the same condition as you received it.
- (ii)The item must have original packaging.
- (iii)If the item that you purchased on a sale, then the item may not be eligible for a return / exchange.
Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase.
For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.